Back when Marvel Heroes launched around a year ago, I forked out the two hundred or so bucks for whatever the big pack was called, to show my support for what I thought would be a great game. It turned out for me at least to be another isometric game with nothing that exciting to differentiate it beside the iconic superhero costumes. For those who’ve listened to our podcast, you’ll know both myself and my excellent co-host have been pretty dismissive of the game, but it still has its merits. Well it did, until the latest fiasco.
For those unaware, Marvel Heroes has just been rebadged as Marvel Heroes 2015. Given it’s not even half way through 2014, I see the name either as a desperate marketing tactic or a heads-up that it’ll be 2015 before you can play the game again. Because for me at least, it’s now unplayable on the two computers I had it installed on.
The issue is with the game’s launcher. For anyone that hasn’t played the game in a few weeks to a month or two, you’ll get a lovely message saying “”Unable to Determine Current Version”.
On receiving the error I dutifully went to the Marvel Heroes forums and found this thread on how to deal with the issue. I followed the instructions for running as administrator and also deleting the specified files. I did this four times – with the result each time being the exact same error.
I was frustrated by this time to say the least, but decided to have a look further and found this gobsmacking response from Gazillion:
The full text of that response is:
Sorry guys, I’m afraid you guys may have to reinstall the game.
We recently deleted a few patches to make room on our own internal servers, but it accidentally broke the patch chain for some of you.
Again, I am sorry. We have made adjustments so that this issue does not come up again.
Also, please check to see if this thread has a fix for you.
https://forums.marvelheroes.com/discussion/47948/can-t-log-in-unable-to-determine-version-error/p1
In playing and writing about MMOs for more than seven years, I’ve never come across such poor organisation in regards to a game’s playability. Essentially, if you haven’t logged into Marvel Heroes for a month or two, it looks like your only option is to uninstall and re-download the more than 11GB of data. Something I’ve already had to do once in the past six months.
In addition to this farce of a game, I also maintain active installations of World of Warcraft, The Secret World, Guild Wars 2 and Star Wars: The Old Republic. In all those cases I’ve been playing them for at least eighteen months and in the case of WoW, seven years. In all that time I’ve never had to re-download the core game data, except for Marvel Heroes. While writing this, Guild Wars 2 downloaded a large update as I haven’t played the game in probably 12 weeks. It downloaded flawlessly and it’s a hell of a more complex game than Marvel Heroes will ever be.
Hang your head in shame Gazillion and give yourself an uppercut while you’re down there.
I’d love to hear your thoughts on the game or if you’re having launcher issues. Post away in comments.
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